App start and discovery
Set up location, filters, event feed, and favorites correctly.
Clubster Help Center - Full Support Structure
All relevant solutions in one clear navigation layer.
This help center is built as the central self-service platform: user questions, operator flows, troubleshooting, status checks, and contact routing. Target: maximum issue resolution on the website with minimal waiting time.
Coverage: users + operators + events
Retention: loyalty + mystery box fully documented
Routing: support and partner channels separated
Quick Navigation
What exactly do you need to solve?
Groups and polls
Close crew decisions faster and pin one final plan.
Account and access
Account management, recovery, restrictions, and privacy basics.
Owner/event manager start
Verification, role model, and plan activation without loops.
Growth and marketing
Combine premium, boost, push, and promo with clear budget logic.
Loyalty and mystery box
Operate retention features in live venue conditions with team consistency.
User flow
Five steps from app open to final decision.
01
Configure discovery
Set location permissions, radius, and filters for your region.
02
Prioritize events
Read running-now, featured, and boosted signals correctly.
03
Build a shortlist
Keep to three to five options for faster closure.
04
Run one poll
Use one clear voting rule and short decision window.
05
Pin final plan
Close the decision loop and avoid constant re-open cycles.
Structured decision flows reduce friction and increase action.
Operator flow
From onboarding to conversion in six steps.
- Select role: owner or event manager.
- Complete verification with clean evidence.
- Activate plan and allocate quotas intentionally.
- Use premium as baseline and boosts for peak windows.
- Send push/promo with clear CTA and timing discipline.
- Activate loyalty and mystery box for repeat behavior.
Troubleshooting Matrix
When behavior does not match expectations.
| Issue type | Self-check | Next step |
|---|---|---|
| Event or venue not visible | Check filters, location, timing window, and status | How-to + status, then support |
| Promo/boost underperforming | Check plan state, quota, cooldown, and deeplink target | Promo guide, then support |
| Loyalty redemption confusion | Check token scan and staff process | Loyalty guide, then support |
| Account access blocked | Check login state, device/OS, app version | Account guide, then support |
Business Billing FAQ
Plan selection, timing, and expectation management.
| Topic | Core point | Recommendation |
|---|---|---|
| Starter 70 EUR net | Best for verified entry and stable baseline visibility. | Start with a structured event calendar and document learnings. |
| Growth 199 EUR net | For active months with recurring campaign windows. | Run promo, boost, and push on a weekly calendar cadence. |
| Elite 249 EUR net | For max reach, high frequency, and strong team execution. | Use only if content and operational quality are consistently high. |
Owner Dashboard Operations
Mini-doc for day-to-day execution.
- Prepare a four-week event baseline and only adjust deltas each week.
- Use push and promo before peak windows, not only during live operation.
- Allocate boost intentionally on high-conversion slots.
- After each cycle, review visibility, click quality, and repeat behavior internally.
Support rule: first guide, then FAQ, then status/release checks. Escalate with full context: role, app version, timestamp, and exact steps.