01
Open the exact how-to guide
Most issues come from skipped setup checks or role/plan confusion.
FAQ - Clubster
Detailed answers for users and operators.
This FAQ is designed to resolve recurring questions on the website first and keep support email focused on unresolved blockers.
Self-service first
Use this order for faster answers.
02
Use FAQ for edge-case behavior
Find known constraints around quotas, permissions, and feature availability.
03
Check status and release notes
Confirm whether behavior changed due to active incidents or recent updates.
04
Escalate with complete context
If unresolved, send one support email with role, app version, timestamp, and exact flow.
Is Clubster free?
For users, yes. Discovery, groups, and planning are free. Paid plans can apply to operator growth features.
Which cities are available?
Coverage grows continuously. If your city is missing, propose venues in-app and follow release updates.
How do I propose a club or venue?
Use the propose flow in-app. For operator ownership topics, use partner@nuvexonix.com.
How do groups work best?
Keep option count low, run one clear vote rule, and pin one final plan immediately.
How do I become an owner or event manager?
Open the verification how-to, pick the correct role, submit clean proof, then activate your plan.
Why one event per day in Event Manager?
It keeps the feed readable and improves user confidence when deciding where to go.
How do promo and cooldown work?
Promo is quota-based and cooldown-protected. Send fewer, stronger messages with clear deeplinks.
What is the best premium strategy?
Use Premium as baseline visibility and Boost on peak nights. Add loyalty mechanics to increase repeats.
How do I report content?
Use in-app report tools first. For unresolved moderation concerns, include links and timestamps in support mail.
How do I delete my account?
Use in-app account removal settings. If access is blocked, contact support with account identifiers.
Which email should I use?
Technical support: support@nuvexonix.com. Club onboarding, premium, and partnerships: partner@nuvexonix.com.
What should I include in support mail?
Role, app name, device/OS, app version, exact timestamp, flow steps, and screenshots if available.
Routing rule: support@nuvexonix.com is only for support cases. Club onboarding, operator sales, and partnerships go to partner@nuvexonix.com.