Community Guidelines & Moderation

Real photos and information about clubs, bars and events.

Constructive reviews of venues you have actually visited.

Friendly chat in event threads and groups.

Honest profile info — username, photo, optional bio + city.

Hate speech, harassment, threats, doxxing, calls for violence.

Sexual content involving minors — zero tolerance, immediate ban + report to authorities.

NSFW / explicit nudity outside age-restricted contexts.

Spam, fake reviews, brigading, paid astroturfing.

Fraud, phishing, fake-event scams, ticket resale fraud.

Impersonation of clubs, brands or other people.

Drugs / weapons offers; promotion of illegal services.

Copyright infringement (other peoples photos, logos, music, footage).

Spreading malware or links to malicious sites.

Server-side text filter for slurs and hate speech (banned-word list, normalized matching).

Manual review of all incoming reports by Nuvexonix support staff.

Automatic rate-limits to slow down brigading and report abuse.

Audit log for every moderation decision (kept 6 years for compliance).

We acknowledge every report within 24 hours (automated confirmation when in-app reporting is used).

Manual triage and decision: typically within 48 hours.

Imminent danger or CSAM: immediate action — usually within 4 hours, escalated to authorities.

Complex disputes (counter-statement, club-owner appeal): up to 7 days; we keep both sides updated.

Soft warning + content removal for first-time minor violations.

Temporary suspension (24h–30d) for repeated or moderate violations.

Permanent ban + device-fingerprint blacklist for severe violations (CSAM, fraud, doxxing).

Loss of verified-owner status, plan downgrade or refund withhold for verified-business breaches.

For criminal content we cooperate with German law enforcement (BKA / LKA / Staatsanwaltschaft).

Profile: tap the menu in the upper-right and choose "Report".

Club / Event / Review: open the overflow menu (⋮) → "Report a problem".

Threads / messages: long-press the message → "Report".

Off-app contact: support@nuvexonix.com — include URL or screenshot.

Urgent CSAM / immediate danger: contact local police first, then notify us at support@nuvexonix.com with subject "URGENT".

If your account was suspended, you can appeal via support@nuvexonix.com within 30 days.

Provide your username + reason. We re-review and reply within 7 days.

On confirmed mistakes we restore the account and notify you.

These guidelines complement the Clubster Terms (§7 — User Conduct).

Under the Digital Services Act (DSA, Reg. (EU) 2022/2065) we publish moderation statistics yearly.

For German users: NetzDG / Plattformpflichten apply where the user count thresholds are met.