Context
App name, account email, and whether you are a guest, owner, or event manager.
Contact
Get the right answer without waiting in the wrong queue.
We split support and business onboarding into separate channels. This reduces delay, keeps ownership clear, and improves response quality.
Routing matrix
Use the channel that matches your request.
| Topic | Send to | Use for | Response target |
|---|---|---|---|
| Technical support | support@nuvexonix.com | App issues, account topics, bug reports, usage help | 1 business day |
| Business onboarding | partner@nuvexonix.com | Club onboarding, role verification, operator setup | 2 business days |
| Partnerships | partner@nuvexonix.com | Brand collaboration, promotion packages, integrations | 2 business days |
Response times are operational targets, not legal guarantees.
Message quality checklist
Include this in your first email.
Issue or goal
Short problem summary or onboarding goal in one to three sentences.
Evidence
Device, OS version, event/date reference, screenshots, and relevant links.
Trust links
Verify legal and operational basics anytime.
Business-specific support: if you are already onboarded and have an urgent campaign issue, include
"Business Urgent" in the subject line plus venue name and event date.
Clear request in, faster and cleaner answer out.
Ready to contact us?
Choose support or business onboarding and send one structured email.